ISO 20000 IT Service Management System Certification
The ISO 20000 Information Technology Service Management System provides enterprises of all scales and types with a set of effective, customer-centered best-practices to help them implement, maintain, and continually-improve their IT service.
What is ISO 20000?
ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT Service Management standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practices.
ISO 20000 can assist clients in benchmarking their IT service management, improving their services, demonstrating an ability to meet customer requirements, and creating a framework for an independent assessment.
Benefits of ISO 20000 Certification
ISO 20000 certification helps organizations to:
- Improve usability, reliability and security of their IT services;
- Provide an effective channel for the quantification and assessment of IT services;
- Establish a standardized service process and improve the efficiency of information technology services and operation;
- Effectively and efficiently integrate and utilize IT resources such as information, infrastructure, applications and personnel;
- Create a continuously improving service management mechanism, quickly respond to market demand and provide customer satisfaction;
- Keep up with the international benchmark and improve their overall level of service;
- Control IT risk and related costs, improve and control IT service quality and reduce long-term service cost.
Request a Certification
Kaixin Certification, member of the Cotecna Group, can provide ISO 20000 Certification services to our clients.
To request an audit, or for more information on the certification process, please don’t hesitate to contact us.